1. Who we are
DukanWala is operated by Vatsagulma Softtech Pvt. Ltd. ("DukanWala", "we", "us", or "our"). This Privacy Policy applies to our website, mobile and desktop applications, and support services.
2. Information we collect
We collect information needed to provide and improve DukanWala, including:
- Account and contact details, such as your name, mobile number, email address, shop name, and address.
- Business records you choose to enter, including invoices, customer khata entries, stock details, and payment information.
- Information submitted for customer-credit or defaulter-related features, where permitted by applicable law and our service rules.
- Device, log, and usage information, such as device type, app version, IP address, and how you use our services.
- Communications you send to our support team.
3. How we use information
We use information to operate your account, provide billing and khata features, maintain backups and security, respond to support requests, prevent fraud or misuse, communicate service updates, and meet legal obligations. We may use aggregated or de-identified information to understand and improve our services.
4. Sharing and disclosure
We do not sell your personal information. We may share information with service providers that help us run DukanWala, when required by law or a valid legal process, to protect rights and safety, or as part of a business transfer. Service providers may use information only to perform services for us and under appropriate confidentiality obligations.
5. Security and retention
We use reasonable technical and organisational measures to protect information. No method of transmission or storage is completely secure, however. We retain information only for as long as needed for the purposes in this policy, to meet legal requirements, resolve disputes, and enforce our agreements.
6. Your choices and rights
You may update certain account information in the app or by contacting us. You can ask about access, correction, or deletion of personal information, subject to applicable law and records we must retain. To request account deletion, please use our Account Deletion page.
7. Children
DukanWala is intended for business users and is not directed to children. We do not knowingly collect personal information from children.
8. Changes to this policy
We may update this policy as our services or legal requirements change. The latest version will be posted on this page with an updated effective date.